About Us Collaborative Grant Services (CGS)
Collaborative Grant Services is located in Bowman Hall.
The CGS leadership team works on a hybrid basis on campus. Before visiting Bowman Hall, please contact the person you'd like to meet to arrange a visit.
The rest of the CGS staff all work remotely. They can be reached via email, Teams, or phone. You can find contact information via the UK Directory.
Hours: 8 am - 5 pm Monday through Friday
(Note: additional personnel may be working outside of the above-listed times.)
CGS Office Policies
Expectations for Response
CGS staff will respond to any request submitted within 24 hours, with the understanding that when an investigator/researcher and staff member are actively working on a request, communication will be more frequent. In the event that your CGS staff member is out of the office on a planned or unplanned absence, their designated back-up staff member will address your request. For planned absences, staff members will be required to notify the leads of those whom they serve of the staff member who will be designated to respond while they are not working. For unplanned absences, staff members will be required to leave contact information for their back-up via their out-of-office message in Outlook.
Escalation Procedures: Failure to Meet Performance Expectations
In the event that CGS fails to meet the expectations outlined in this document, investigators and/or unit leadership can take the following steps:
- Communicate the problem directly to your designated CGS staff member. Communication is key to the success of the partnership between units and CGS. If a problem arises, the first step is to identify it specifically and discuss possible resolutions with your CGS staff member. Depending on the need, you may do this in a meeting in your office, phone call, or email to your units designated staff member.
- If discussions with your CGS staff member fail to resolve the problem or if the issues become pervasive, contact the appropriate CGS Team Lead (the individual’s direct supervisor). If you do not know to whom your staff member reports to, refer to the staff organizational chart on the CGS page, or contact any of the CGS Team Leads.
- If discussions with the appropriate Team Lead fail to resolve the problem, please contact the appropriate CGS Manager to discuss the problem and identify a resolution.
- If a resolution is not obtained through the approach above, contact the appropriate CGS Assistant Directors.
- If discussions with the appropriate Assistant Director fail to resolve the problem, please contact the CGS Executive Director to discuss the problem and identify a resolution.
