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AI Bot vs Live Agent? UK Researchers Examine Customer Responses

A new study discusses the implications for customer response and satisfaction when comparing service delivery from Artificial Intelligence versus live customer service agents.

Diabetes Center Helps Young Patients in Hard-to-Reach Communities

Barnstable Brown Diabetes Center's traveling pediatric clinics are still going strong with quarterly visits in three different eastern Kentucky communities – Monticello, Barbourville and Pikeville.

Kentucky Geological Survey, Energy and Environment Cabinet Announce Project to Measure Methane Emissions

The Kentucky Energy and Environment Cabinet and the Kentucky Geological Survey at the University of Kentucky have announced a collaborative project focused on mine methane (CH4) emissions in the state.

Axolotls ‘Genetically Indistinguishable’ From Other Salamanders

Through reconstructing an evolutionary history a UK-led team, in collaboration with researchers from Mexico, have discovered that genetic differences between axolotls and other salamanders in their region of Mexico were almost indistinguishable.

UK Scholar Selected for National Educational Leadership Network

Stacey Love, a doctoral scholar in the University of Kentucky College of Education, has been selected to participate in the Barbara L. Jackson Scholars Network.

'Everything is Science' Focusing on the Elements of Life

Everything is Science, Lexington’s annual city-wide festival is back with a new theme: The Elements of Life. Each event will feature demonstrations and presentations related to the five elements.

'Behind the Blue': Mark Evers on the Milestones and Accomplishments of the UK Markey Cancer Center

In this episode of Behind the Blue, Evers takes us through some of the most important milestones and accomplishments of the Markey team during his time at UK, and discusses plans for Markey’s future.

Experts to Be Featured in KET Lung Disease Series

University of Kentucky and UK HealthCare experts will be featured in a three-part series by Kentucky Educational TV (KET) that examines the causes, impact and new developments in the treatment of lung disease in Kentucky.

Doctoral Student’s Research Helping Peers Feel Supported in Online Programs

Jeri Heileman, a doctoral scholar in the Department of Educational Leadership Studies, is exploring new ways to keep improving support and connection of online learning environments.

Historic, Multi-Million Dollar Gift Invests in Expansion of Markey Cancer Center Patient Care

UK HealthCare announced a historic $10 million gift from Central Bank to support expanded patient care at Markey Cancer Center, the largest in UK HealthCare history.

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